Transparent communication

Communication and transparency is central to our value proposition

The most common pain point we heard while gathering market feedback from trusted brokers and agents was the lack of communication and transparency. At Joyn, we've made this element a key feature in every part of our process, from intake to underwriting to claims, we'll keep you informed.

We've engineered a better insurance experience by using technology, data, and expertise to deliver services more collaboratively, more intuitively, and more effectively.

When we set out to build a best-in-class insurance product and experience, we started by taking a close look at the pain points brokers and customers face far too often, as well as what brokers want from an insurance partner but aren’t getting elsewhere. We then engineered a better insurance experience by removing these pain points using technology, data, and expertise to deliver services more collaboratively, more intuitively, and more effectively.

One of the biggest areas that brokers have loathed about traditional insurance processes is an overall lack of communication and transparency.

Let’s look at the submission process, for example. Most brokers have experienced the dreaded “submission black hole” where it takes weeks to get a response, only to be turned down. That leads to lost business, lost time, and lost revenues.

Joyn addresses this by acknowledging every submission within 48 hours and providing a response every time — making the “submission black hole” a thing of the past.

We made communication and transparency central to our value proposition and it permeates throughout everything we do:

  • Instead of a time consuming back and forth on submission questions, Joyn uses integrated third party data sources to enrich risk understanding and share any insights. And we share what we learn with our brokers.
  • Instead of waiting for accounts to clear time-consuming referral requirements, Joyn provides an experienced and empowered underwriter with the technology support they need to provide a consistent interaction every time.
  • Instead of anxiously waiting for a re-quote as the need-by-date nears, Joyn’s automation provides real time re-rate capabilities to provide an update within minutes.
  • Instead of waiting 30 days for the policy after binding and having to frequently correct errors, Joyn provides an accurate policy promptly after binding coverage.

 

And instead of mechanical, bureaucratic transactions, Joyn offers a joyful culture that emphasizes alignment, trust and empowerment in our partnership with you.

Joyn is not new to the insurance business.  We are experts who know the business, love the business, and want to make it even better.  We’ve seen firsthand how communication can be improved — and we did it. When we join up, we’re smarter, better, faster, and protected. Together. Join us!

Share:

Share on facebook
Share on twitter
Share on linkedin
Share on email
Next Article