We’re just getting started, but our experience is long-lived.

Founded during a pandemic, our fully virtual team believes in the tremendous opportunity to transform commercial insurance in the E&S market. We’re focused on removing the pain points and operational inefficiencies that have long frustrated brokers and underwriters alike. 

October
2020

14 team members came together to begin building Joyn’s workflow platform to support the entire underwriting process

July
2021

Strategic insurance partnership and investment from SiriusPoint is announced; Joyn opens for business with E&S Property in 21 states and 6 industry verticals (over 650 NAICS)

September
2021

General Liability is added to the product offering

December
2021

Excess is added to the product offering

January
2022

Coverage expansion to Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee

April
2022

Class offering expands to include Auto Repair, Restaurants, Gas Stations and Convenience Stores bringing its total eligible class list to over 700 NAICS codes; Equipment Breakdown coverage becomes available

May
2022

Joyn expands coverage to Arizona, Colorado, Nevada, Oregon, and Washington

October
2022

Coverage for E&S property, general liability, and excess expands to Utah, New Mexico, and Oklahoma

January
2023

Joyn announces $17.7m Series A funding round led by OMERS Ventures with participation from Avanta Ventures, ManchesterStory, Cohen Circle, SiriusPoint and several private individual investors

February
2023

Industry veterans Brian Duperreault and Jim Hackbarth join the Board as independent directors

What brings you joy? For us, it’s asking why.

It’s finding new ways to solve old problems. It’s creating products that deliver to our customers. It’s using data and technology to make better decisions. Every day, we’re working to make the insurance experience more authentic, efficient and trustworthy — and to do something surprising — bring a bit of joy to insurance.

Why does it take weeks after sending in a submission to hear back (or sometimes never)? Why can’t all policies be issued at binding? Why isn’t it standard practice to share data?

Data.
Technology.
Expertise.

Efficient and transparent processes
We maximize every touchpoint to create the most impact
Consistent decision-making
Though our technology breaks the mold, our underwriting makes us predictable, reliable partners
Trusted relationships
The relationships we create and sustain make us quality partners for the long haul
Creative problem-solving
Thinking broadly, not sticking to the status-quo, helps everyone grow
Shared data and collaboration
Data is a two-way street. Sharing data allows everyone to become stronger and more resilient

Let’s join forces.

It’s time to transform insurance into a joyful experience.
The demands of today’s businesses grow each day. You’re looking for partners with services, data and insights to provide a deeper and more holistic offering. Your clients are looking for insurance products that make them stronger and more resilient.

We know insurance. And all of its inefficiencies. We’re delivering a new standard.

Why us? Our team is composed of insurance professionals, data scientists, technologists and product experts. We know that innovative problem-solving comes from diverse thought, culture and experience. We are solving serious, tough problems — and also understand the importance of a world-class team that supports one another.
Seraina Macia - Joyn 2023

Seraina Macia

Chief Executive Officer
and Founder

Adam Berger

Adam Berger

Chief Underwriting Officer

Pete-Delaney

Pete Delaney

Chief Operating Officer

Devasis Bassu ​

Devasis Bassu

Chief Technology Officer

Chris Parrillo​

Chris Parrillo

Director of Underwriting

Caroline Ettinger​

Caroline Ettinger

Chief of Staff

Dalton Jorgensen​

Dalton Jorgensen

Head of Operations

Amy Pham

Amy Pham

Lead Product Designer

Lindsey-Fisher

Lindsey Fisher

Senior Underwriting Product Specialist

Marcus Kiah

Marcus Kiah

Underwriter

Alex-Bontz

Alex Bontz

Senior Underwriting Product Specialist

Susan-Lee

Susan Lee

Senior Product Manager

Sharna Hines

Sharna' Hines

Underwriter

Tyler Heist

Tyler Heist

Senior Data Engineer

Oguz Akgungor

Oguz Akgungor

Lead Software Engineer

John Young

John Young

Lead Data Analyst

James Perry

James Perry

Senior Operations Specialist

Jasmine Brown Joyn

Jasmine Brown

Underwriter

MJ Powers

MJ Powers

Underwriter

Scott Hand

Scott Hand

Underwriter

Christina Young

Christina Young

Operations Specialist

Christopher Leuer

Christopher Leuer

Underwriter

Jason Wagner

Jason Wagner

Underwriter

Duy Vo

Duy Vo

Operations Specialist

Natasha Benitez

Natasha Benitez

Underwriter

Anwar Ismaili

Anwar Ismaili

Operations Specialist

Sam Quint

Sam Quint

Operations Specialist

Teri LaTour

Teri LaTour

Operations Specialist

Fernanda Carlise

Fernanda Carlisle

Underwriter

Coming Soon 3

Bradley Stewart

Business Operations Specialist

JOIN OUR TEAM

Powered by our people. Defined by our culture.

Joyn’s values are the promises we make to our trusted brokers and customers – and each other. They are the main pillar of how we’re delivering a transparent and trusted commercial insurance experience. While technology and data make it possible, our people and values are the foundation of our company and the core of how we do business.

Build Impactful Experiences

We build our technology, products, and teams to be powerful, innovative, and results orientated.

Exceed Expectations

We constantly think about the needs of our brokers and customers, solving for tomorrow’s problems, establishing strong relationships, and creating future opportunity.

Break the Mold

We believe that thinking boldly and rejecting the status quo helps everyone grow.

Do the Right Thing

Brokers and customers can always expect us to do the right thing, from how we build and grow our teams to how we give back to our community.

Find Joy

We love what we do and who we do it with. We find joy in learning, listening, teaching, and innovating, working together to create a joyful insurance experience.
FOLLOW US
Linkedin

Joyn Insurance Services Inc. (“Joyn Insurance”) is a Managing General Agency (“MGA”) that underwrites commercial insurance in the Small and Middle Markets. We’re powered by technology, data and expertise to deliver a transparent, trusted and truly one-of-a-kind insurance experience to our valued brokers and customers. When we join up, we’re smarter, better, faster and protected. Together.

General Information

letstalk@joyninsurance.com | 877-711-5696

Submissions

submissions@joyninsurance.com

Service

service@joyninsurance.com

Claims

claims@joyninsurance.com | 866-648-4931

Media

media@joyninsurance.com

Seraina Macia - Joyn 2023

Seraina Macia

Chief Executive Officer and Founder

Seraina Macia, Chief Executive Officer and Founder of Joyn Insurance. Seraina has a long career in the insurance industry across Europe, the U.S. and Australia.

Prior to Joyn, she has held various roles as EVP at AIG including CEO of Blackboard Insurance, CEO of Country Management & Operations and CEO of EMEA based in London. From 2010 to 2013, she was CEO of XL North America. Seraina joined Zurich Insurance in Switzerland in 2002 where she held a number of senior leadership positions in Switzerland and New York, which included the roles of President of Zurich North America Specialties and Head of Investor Relations & Rating Agencies. She spent her initial 10 years of her career with Swiss Re where she held a number of senior roles based in Australia and Switzerland.

Seraina is the Chairwoman of Food Bank for New York City and the Chairwoman of BanQu, a for profit with purpose blockchain company that is focused on lifting 100 million people out of poverty. She is also on the advisory board of WORLD.MINDS.  From 2015 through April 2023, Seraina served as a member of the Board of Directors of Credit Suisse.

She holds an MBA from Monash Mt. Eliza Business School and is a Chartered Financial Analyst. Seraina is a citizen of Switzerland, Australia and the United States.

Adam Berger

Adam Berger

Chief Underwriting Officer

Adam leads our underwriting team while partnering with our Distribution team to identify and unlock growth opportunities. A primary responsibility of his role is to use data and analytics to find patterns in underwriting habits, remove bias, and increase opportunities.

Over the last two decades, Adam has built an extensive career in the insurance industry. From the early days as a risk analyst for Marsh and formative underwriting years at ACE, Adam then moved into leadership positions of increasing responsibility focused on the property market. Most recently, Adam was Senior Vice President at GuideOne where he was responsible for three divisions, several MGUs, risk engineering, and wholesale broking. Adam’s leadership qualities and experience with the E&S property market are the perfect complement to Joyn’s underwriting team.

Adam earned his Bachelor of Business Administration from Temple University.

Pete-Delaney

Pete Delaney

Chief Operating Officer

Pete drives our market execution working closely with the underwriting, distribution, and operations teams. 

Passionate about creating and driving growth opportunities, Pete has been working in the insurance industry for almost twenty years.  Prior to Joyn, Pete was at Keenan & Associates where he worked with California K-12 school districts and community colleges to provide risk transfer solutions. Prior to that, Pete worked at Blackboard Insurance where he developed and led strategic broker partnerships in support of Blackboard’s go-to-market approach, value proposition and financial goals. In the years prior to Blackboard, Pete worked for both Aon and AXA XL focusing on new business development for their construction industry verticals.

Pete attended Villanova University where he earned a Bachelor of Science degree in Business Administration and Marketing. Pete is a licensed Property and Casualty Broker in the state of California.

Devasis Bassu ​

Devasis Bassu

Chief Technology Officer

Devasis Bassu is our Head of Engineering. In addition, he also keeps an eye towards solving for industry problems that lack a commercialized solution. 

A researcher in information analytics with more than 20 years of industry experience, Devasis has led, performed and managed numerous research projects across insurance, telecommunications, automotive, and government sectors. Prior to Joyn, Devasis spent five years at Blackboard Insurance and AIG researching and developing solutions related to creating efficiencies in the insurance value chain. Before landing in insurance, Devasis was a Senior Scientist in the Applied Research Labs (originated in Bellcore) over 15 years.

Devasis was raised in India and has a B.Sc. in Mathematics with Honors in Statistics, and Physics from St. Xavier’s University, and a M.Stat. specializing in Mathematical Statistics and Probability from the Indian Statistical Institute. After moving to the U.S., he earned his Ph.D. in Applied Mathematics at the University of Maryland Baltimore County. He is inventor of 5 issued patents (others pending), and numerous scientific publications.

Chris Parrillo​

Chris Parrillo

Director of Underwriting

Chris leads our team of underwriters and also ensures our insurance products utilize consistent flags, rules and relevant third-party data in the underwriting process. 

Upon entering the insurance industry in 2014 as an Environmental Underwriting Analyst at AIG, Chris has continually evolved and strengthened his underwriting expertise. Ever since, he has developed property & casualty expertise in small and middle market commercial insurance. Prior to Joyn, he served as Product Innovator at Blackboard Insurance where he spearheaded the strategy development and execution for Commercial Auto. Extensive focus was spent on establishing underwriting rules and alerts to trigger underwriting actions in the proprietary application.

He is a Certified Nursey and Landscape Professional, a field in which he spent the first four years of his career. He earned his Bachelor of Science from Rutgers, The State University of New Jersey, studying Environmental Planning and Design. Chris earned his Master of Engineering from Clemson University. He is a Certified Risk Manager and holds certificates in System Analytics and Risk Engineering.

Caroline Ettinger​

Caroline Ettinger

Chief of Staff

Caroline Ettinger is the Chief of Staff, supporting all aspects of Joyn’s strategy and tea.  In addition, Caroline is responsible for the development and implementation of data-driven decision-making. 

Over the last several years, Caroline has developed a wealth of knowledge and skills leading and working with multi-department teams across a variety of industries. She is a Certified Agile ScrumMaster, an experienced Project Manager, and is proficient in a variety of analytics and management tools. Caroline is appreciated by the team for her engagement and interest in team building activities that result in inclusive experiences. Prior to Joyn, she was Technology Chief of Staff at Blackboard Insurance.

Caroline earned a Master’s in Political Science and Political Economy at the London School of Economics and Bachelor of Arts degree in Political Science and Mathematics from Macalester College.

Dalton Jorgensen​

Dalton Jorgensen

Head of Operations

Dalton has designed a connected ecosystem of vendors, processes and metrics to meet the needs of delivering a joyful insurance experience to our customers and brokers.

Dalton has developed his operations and underwriting skills working for AIG and Blackboard Insurance. Prior to Joyn, he led a team of more than 30 on and offshore operations associates as well as mapped out, operationalized, and developed and managed KPIs for multiple core processes. Additionally, he supported a national team of underwriters by rating hundreds of middle market commercial insurance submissions and assisting in supporting thousands of service tickets related to new business submissions, policy changes, and general customer service inquires.

Dalton received his Bachelor of Science in Supply Chain Management with a Concentration in Entrepreneurship from the University of Kansas. A devout learner, he has recently received certifications for Design Thinking for Innovation, Leading with Finance and Lean Six Sigma Yellow Belt.

Amy Pham

Amy Pham

Lead Product Designer

At Joyn, Amy is instrumental in defining our standards, best practices, user experience, and visual design for our greenfield systems.

Prior to Joyn, Amy has been building her design portfolio. She joins us from Arimus where she was a Designer & Marketing Manager responsible for defining, communicating, and executing on three mobile applications, conducting useability testing, and leading all marketing efforts for application launch. Prior to Arimus, Amy was a Cause Marketing Associate at The Walt Disney Company where she spent time redesigning the company’s Corporate Social Responsibility website and designing content to promote global cause marketing campaigns. Amy has also put in time as a Graphic Designer for UCLA and in social media for Discovery Channel.

Amy graduated Summa Cum Laude with a Bachelor of Arts in Communications from The University of California, Los Angeles. During her time at UCLA, she spent a summer abroad at University of Cambridge, Pembroke College studying Marketing, Film & Theatre Journalism, and World Politics. Amy enjoys outdoor activities that include kayaking, hiking, and zip-lining. When not outdoors, she spends her time cooking or cake-decorating and loves taking care of her house plants.

Lindsey-Fisher

Lindsey Fisher

Senior Underwriting Product Specialist

Lindsey Fisher plays a crucial role in delivering a consistent approach to underwriting. Working with technology, underwriting, and the operations teams, Lindsey ensures that our platform supports underwriting needs as well as compliance.

Over the last several years, Lindsey has become passionate about commercial insurance having worked across various teams in underwriting, claims, and operations. Prior to Joyn, she spent two years at Blackboard Insurance where she was a Mission Control Advocate, helping build and monitor the submission, endorsement, and post bind data reporting processes. Prior to Blackboard, Lindsey was at AIG in a number of roles including Technical Underwriter and Operations Analyst.

Lindsey earned her Bachelor of Science in Business Administration with a minor in Latin American in Caribbean Studies from the University of Kansas. She has a designation of Associate in Risk Management (ARM).

Marcus Kiah

Marcus Kiah

Underwriter

Marcus Kiah, Underwriter at Joyn Insurance.  At Joyn, Marcus will use his years of underwriting and leadership experience to build strong partnerships with our trading partners and help Joyn build a profitable book of business.

With more than two decades of experience in the industry, Marcus brings significant experience to the table. His drive, dedication, and enjoyment for learning have provided a strong foundation for growth and excellence in his career. He joins the team from NSM Insurance Group where he was a Senior Program Underwriter. Prior to NSM, he spent five years at AmWins where he focused on professional liability insurance.

Marcus maintains several insurance industry designations including the Associate in Commercial Underwriting (AU), Associate in Insurance Services (AIS), and Registered Professional Liability Underwriter (RPLU).

Alex-Bontz

Alex Bontz

Senior Underwriting Product Specialist

Alex Bontz plays a crucial role in delivering a consistent approach to underwriting. Working with technology, underwriting, and the operations teams, Alex ensures that our platform supports underwriting needs as well as compliance.

As a true believer in the mission to change the way that insurance is perceived, Alex has spent the past several years in the insurance industry supporting innovation and technology-enabled efficiency gains. Prior to Joyn, Alex was at ProSight Specialty Insurance providing front-line support for core systems and developed requirements for proprietary products. Prior to ProSight Specialty Insurance, Alex spent two years at Blackboard Insurance where he enabled the pre-underwriting of submissions for the national team. He began his career at AIG in a rotational leadership program that focused on underwriting, claims, operations, reporting, and general strategy.

Alex began his higher learning career at the United States Air Force Academy where he focused on Business Management. He transferred to the University of Kansas where he earned his Bachelor of Science in Management and Leadership, with a concentration in International Business.  Alex is a Lean Six Sigma Yellow Belt.

Susan-Lee

Susan Lee

Senior Product Manager

Susan Lee, Senior Product Manager at Joyn Insurance. As part of the technology team at Joyn, Susan will drive the development of the operations workflow and underwriting platform, working with the business team to understand the requirements and designers to create mockups, then creating user stories for the engineers to code. She will then continuously collaborate with engineers to complete the development of the product.

Prior to entering the insurance industry, Susan worked as a management consultant for four years at IBM. Making the move to insurance, Susan was a Senior Product Manager at Blackboard Insurance for three years where she managed the development of a new technology-enabled commercial underwriting platform. In that role she was prioritizing user stories, communicating with vendors and stakeholders, and driving product releases in an agile environment. Most recently, Susan was at Marsh when she was responsible for managing several client initiatives, like a motor vehicle insurance platform, a rewards app that connects multiple insurance products, and a professional liability platform.

Susan earned her Bachelor of Science in Finance and Marketing from New York University’s Stern School of Business and has earned her Certified Scrum Master (CSM) designation. She was born in Chicago but spent half of her life in Seoul, Korea.

Sharna Hines

Sharna' Hines

Underwriter

At Joyn, Sharna’ plays a crucial role in ensuring a seamless experience for our trading partners, focusing on the renewal book.  With a background in the brokerage side of insurance, Sharna’ is well-suited to provide insight and context to our fast-growing company.

Prior to Joyn, Sharna’ has held a variety of roles in the insurance industry including brokerage, client services, and having her own independent life insurance agency. Most recently, Sharna’ was Associate Broker at Amwins working on new and renewal E&S accounts.  Knowing the ins and outs of customer service within the industry will serve her well in her role at Joyn.

Sharna’ earned her Master of Business Administration at Roosevelt University and her Bachelor of Science in Biology Illinois State University. She is a licensed Property & Casualty Producer in the State of Illinois.

Tyler Heist

Tyler Heist

Senior Data Engineer

Tyler Heist, Senior Data Engineer at Joyn Insurance. Tyler works with Joyn’s complex structured and unstructured data, helping us build a strong, scalable foundation as our business grows. Designing data models and developing fast, reliable ELT processes are elements of Tyler’s day in addition to partnering with our data scientists and software engineers to solve unique business challenges.

Tyler is a data engineer and scientist with a background in healthcare and microscopy data. They have a passion for data quality, reproducible research, scientific communication, and finding novel solutions to real-world problems using machine learning. Tyler joins the team having spent time at Cerebral and Epic Systems.

Tyler earned a Bachelor of Science in Biology and Computer Science from the University of Richmond and a PH.D. in Quantitative and Computational Biology from Princeton University. 

Oguz Akgungor

Oguz Akgungor

Lead Software Engineer

Oguz Akgungor, Lead Software Engineer at Joyn Insurance.  As our first internal engineer, he will be instrumental in laying the technical foundation for the business and building out a scalable engineering practice. Oguz will be working closely with product managers, designers, and other engineers to ensure that the platform meets the needs of the business.

For more than two decades, Oguz has been building extensive background in leading the design and development of software applications across a wide range of operating system platforms and programming frameworks. He is well-versed in SAFe, Agile, Scrum and Kanban project methodologies, leveraging expertise to ensure delivery of the highest quality software products. Oguz began his career as a developer in Turkey and moved to the U.S. with much experience under his belt. He has worked on a wide array of engagements for multiple startups, led remote engineering teams, and spent time in corporate at AIG where he first met several members of the Joyn team. Most recently, Oguz Senior Team Lead at AmazinDash where he led teams in Turkey and India to maintain core products, APIs, dashboards and backend applications.

Oguz was raised in Turkey and studied Mathematics and Actuarial at Bogazici University and received his Master of Education Science at Yildiz Technical University.

John Young

John Young

Lead Data Analyst

John works with complex structured and unstructured data from all corners of our business, preparing repeatable analysis and reporting solutions. He’ll also become the expert on Joyn’s dimensionally modelled data warehouse and will guide our team to ensure that we are capturing the right data at the right level of detail.

Prior to Joyn, John worked at Tokio Marine North America Services where he worked his way through the Actuarial Analyst program. He spent time on data design and development as well as information analytics reporting. John’s experience in actuarial science coupled with his coding skills, not to mention his attention to detail and problem-solving attitude, will make him a great asset to the Joyn team.

John earned his Bachelor of Science in Risk Management with an Actuarial Science specialty from The Pennsylvania State University. He is currently enrolled in the Applied Data Science Program at Massachusetts Institute of Technology.

James Perry

James Perry

Senior Operations Specialist

At Joyn, Jimmy plays a crucial role in delivering our one-of-a-kind experience to our customers and brokers by ensuring our underwriters have everything they need at their fingertips and building efficient processes and monitoring capabilities.

Exceptional customer service skills come naturally to James. He is a strong communicator within the team and has a passion for learning. His insurance career began as a Professional Associate with the Casualty team at AIG.

James earned his Bachelor of Arts degree in History, Summa Cum Laude, at S.U.N.Y University at Albany. He is certified by the International TEFL Academy to teach English as a foreign language globally.

Jasmine Brown Joyn

Jasmine Brown

Underwriter

Jasmine Brown, Underwriter at Joyn Insurance. At Joyn, Jasmine will use her analytical skills to gain a strong understanding of the risks she underwrites. She is excited to work with our trading partners to help Joyn build a profitable book of business.

With six years in the industry, Jasmine brings experience in the E&S market from two perspectives: the underwriter and the broker. She has extensive expertise underwriting property, general liability, inland marine, and excess risks. Most recently she was with Burns & Wilcox as an Associate Broker, collaborating with brokers on small to middle market commercial accounts.  Before that, she was an Associate Underwriter at Amwins where she successfully aided her team to build a profitable book of business.

Jasmine graduated Cum Laude with a Bachelor of Science degree in Risk Management and Insurance from The University of Louisiana at Monroe. She has her Surplus Lines Agent and General Lines Agent license in the state of Texas. In her spare time, Jasmine enjoys being creative and expresses herself through baking, crochet, and arts and crafts projects. She stays active in her community by volunteering at local food banks and charitable organizations.

MJ Powers

MJ Powers

Underwriter

MJ Powers, Underwriter at Joyn Insurance. At Joyn, MJ will use her investigative nature and dedication to the craft of underwriting to help our trading partners find solutions for their risks all the while helping Joyn grow a profitable book of business.

Over the last ten years, MJ has gained a wealth of insights and experience in underwriting commercial insurance. Most recently, MJ was at Capital Insurance Group where she was an underwriter focused on the Southwest region of the U.S.  

MJ earned her Bachelor’s degree in Business and Corporate Communications from Cazenovia College. She holds her industry designation as Associate in General Insurance (AINS).

Scott Hand

Scott Hand

Underwriter

Scott Hand, Underwriter at Joyn Insurance. At Joyn, Scott will use his underwriting experience to help Joyn build a profitable book of business while developing trusting relationships with trading partners.

Having ten years of commercial underwriting experience Scott joins the team from Rocklake Insurance Group where he was a Program Underwriter. Prior to Rocklake, he gained experience at QEO Group, Plastridge Insurance Agency, and MacNeill Group.

Scott earned his Bachelor of Arts in Multimedia Journalism from Florida Atlantic University. He maintains two insurance industry designations, Chartered Property Casualty Underwriter (CPCU) and Associates in General Insurance (AINS). Scott enjoys volunteering for and supporting the Palm Beach Police Athletic League (PAL).

Christina Young

Christina Young

Operations Specialist

Christina Young, Operations Specialist at Joyn Insurance. Christina plays a crucial role in delivering our one-of-a-kind experience to our customers and brokers by ensuring our team has everything they need at their fingertips. Additionally, she engages with Joyn’s Product, Underwriting, and Distribution teams to continually improve ease of business both internally and externally by enhancing our systems and processes.

Prior to joining the team, Christina was an inventory analyst for Watchbox. She was responsible for inventory tracking, quality control, and systems accuracy. Christina was an active participant in designing and implementing models for process optimization and accuracy.

Christina earned her Bachelor of Science degree in Supply Chain and Information Systems and a minor in Information Systems Management from The Pennsylvania State University. She graduated Cum Laude.

Christopher Leuer

Christopher Leuer

Underwriter

Christopher Leuer, Underwriter at Joyn Insurance. Christopher uses his years of underwriting experience to develop strong relationships with our trading partners. He also uses his experience to further advance Joyn’s business rules for our workflow platform.

Having almost 20 years of experience in the insurance industry, Christopher has had the opportunity to perform a variety of underwriting and broking roles. His knowledge of the E&S market will provide tremendous insights in his role at Joyn. Most recently, he was on the broking side spending time at Jencap and Marsh. Before that, he was an E&S underwriter for RT Specialty, ARC, and Aspen Specialty.

Christopher earned his Associate of Science in Culinary Arts from Paul Smith’s College. He is a licensed Property and Casualty producer in the state of New York.

Jason Wagner

Jason Wagner

Underwriter

Jason Wagner, an Underwriter at Joyn Insurance, applies his strong analytical skills and extensive E&S experience to deliver optimal results. Enthusiastic about working with broker partners, Jason is an important contributor to Joyn’s profitable growth.

Prior to Joyn, Jason brought extensive experience to his role as an Associate Commercial Underwriter at Burns & Wilcox. He assisted in managing a significant book of Commercial Property and General Liability business and was known for his leadership in training new employees and enhancing team performance. At AmCap Insurance, Jason successfully grew a substantial book of Commercial Property business, he was known for developing strong agent relationships and providing a positive experience built on trust, transparency, and collaboration.

Jason holds a Bachelor’s degree in history from Michigan State University and is pursuing a Juris Master in Legal Risk Management from Florida State University.

Duy Vo

Duy Vo

Operations Specialist

Duy Vo, Operations Specialist at Joyn Insurance. Duy engages with Joyn’s Product, Underwriting, and Distribution teams to continually improve ease of business both internally and externally by enhancing our systems and processes. He also plays a crucial role in delivering our one-of-a-kind experience to our customers and brokers by ensuring our team has everything they need at their fingertips.

Prior to joining the team, Duy had several operations roles at crypto companies. He is skilled in developing standard operating procedures, metric-based decisioning, and cross-functional analysis.  

Duy earned his Bachelor of Science in Business Administration from Middle Tennessee State University.

Natasha Benitez

Natasha Benitez

Underwriter

Natasha Benitez, Underwriter at Joyn Insurance, applies her comprehensive underwriting skills to build profitable business and maintain dependable relationships with trading partners.

Natasha Benitez brings six years of diverse underwriting experience to her role at Joyn Insurance. Known for her analytical prowess and ability to foster strong professional relationships, Natasha has a track record of significantly contributing to business growth and operational efficiency. At U.S. Risk, she was instrumental in evaluating complex risks and maintaining team cohesion. Her tenure at Hull & Company showcased her talent for exceeding business goals and mentoring new staff,

Natasha holds a Bachelor of Arts in Psychology from the University of Miami and is a Certified Insurance Counselor (CIC).

Anwar Ismaili

Anwar Ismaili

Operations Specialist

Anwar is an Operations Specialist at Joyn Insurance. He collaborates with Joyn’s Product, Underwriting, and Agency Mangement to enhance the ease of business both internally and externally by improving our systems and processes. Anwar also plays a crucial role in delivering our unique experience to customers and brokers, ensuring that our team has all the necessary tools at their fingertips.

Anwar Ismaili is a seasoned Business Operations Professional with a proven track record in identifying and capitalizing on new business opportunities. Prior to Joyn, Anwar excelled as a Sales Executive, securing notable clients and consistently outperforming sales targets. His expertise spans from streamlining sales processes to managing entire sales cycles. With a strong background in operational efficiency, Anwar has successfully optimized workflows at companies like Stockpile INC and TAKL INC.

Anwar holds a degree in Organizational Management from the University of Houston and is skilled in business strategy, customer relations, and team leadership.

Sam Quint

Sam Quint

Operations Specialist

As an Operations Specialist, Samantha delivers our one-of-a-kind experience to our customers and underwriters by ensuring the team has everything they need at their fingertips. She leads the renewal and onboarding pillars and works closely with Joyn’s Product and Engineering teams to continuously improve our systems and processes.

Samantha is a strategic and process-focused team leader with extensive experience in investment operations and program coordination. Prior to Joyn, she worked at a Fintech startup where she excelled in leading comprehensive process analyses, implementing scalable solutions, and fostering a culture of continuous improvement.

Samantha holds degrees from Tel Aviv University and George Washington University, and she is certified in Revenue Operations and Sales Operations.

Teri LaTour

Teri LaTour

Operations Specialist

Teri LaTour is an Operations Specialist at Joyn Insurance.  Teri collaborates with Joyn’s Product, Underwriting, and Operations teams to enhance business efficiency both internally and externally by improving our systems and endorsement processes. Teri also plays a crucial role in delivering our unique experience to customers and brokers, ensuring that our team has all the necessary tools at their fingertips.

Teri is an accomplished Senior Claims Professional based in Dallas, TX, with extensive experience in handling complex commercial and residential property claims. At Sedgwick-AMRISC, Teri managed and monitored outside adjusters, evaluated litigated losses, and prepared large loss reports for senior management. Her proficiency extends to interpreting diverse policy language and coordinating with legal and risk specialists to bring claims to resolution. Teri’s expertise also includes a robust background in negotiation, policy analysis, and claims inspection, supported by a strong commitment to maintaining high service standards and regulatory compliance.

She holds state licenses in Texas, Florida, North Carolina, South Carolina, Louisiana, Mississippi, and Alabama.

Fernanda Carlise

Fernanda Carlisle

Underwriter

Fernanda Carlisle, Underwriter at Joyn Insurance, uses her extensive underwriting experience to drive business profitability and foster trusted relationships with trading partners.

Fernanda Carlisle is an accomplished Underwriter with a proven track record at Burns & Wilcox, where she played a crucial role in growing a profitable book of business over a nine-year period. Her strong organizational skills and attention to detail have been key to her success in the underwriting field.

She holds a Bachelor of Science in Business Administration & Global Business from the University of Texas at Dallas and possesses insurance licenses for Property and Casualty Insurance and Life and Health Insurance.