By Dalton Jorgensen, Head of Operations
From day one, Dalton has played a major role in building out Joyn’s operations from scratch. In so doing, he has been critical to helping Joyn meet its mission of solving for manual and unnecessary pain points throughout the insurance value chain. Dalton has been with Joyn since October of 2020, so we wanted to check in with him to spotlight his work and how he sees Joyn’s role in the insurance industry.
What is different about Joyn from other places you’ve worked?
From an internal perspective, I definitely think the biggest difference is easily the culture. There’s an amazing amount of cross-functional camaraderie where everyone sees the big picture and is dedicated to bringing it to life. Whether you’re on the operations team, whether you’re an underwriter, or whether you’re a designer, everyone knows exactly what they’re working towards and everyone is willing to chip in and help in any way that they can.
As someone who is relatively early on in my career, it’s just been unbelievable to have the ability to lean on senior executives with 20+ years of experience. I don’t think that I would get that kind of time or opportunity at a “normal” company or a big carrier.
How does that translate to Joyn’s customers?
It definitely translates. If you’re a customer who brings your business to Joyn or you’re thinking about doing business with Joyn, we are constantly preaching the ease of doing business with us. We stress making things as simple as possible for our customers, whether that’s a broker or a policy holder.
My job is continuing to build every day to make things more simple and more transparent for the people we do business with. Having a culture and an organization of people who are all dedicated to that, and who I know will support me and work through problems with me, give us the ability to make good on that promise.
Another way it translates is just the speed at which we’re able to operate. When brokers come to us with unique needs, we can be responsive to that quickly whereas legacy companies might take months to even entertain what the brokers are asking for. We can literally look at the need and build a new process or tweak an existing one based on exactly what they want. That’s a huge benefit and opportunity for brokers.
