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Joyn Insurance CEO Seraina Macia on the team’s culture of 10x thinking

All successful companies start with a dynamic vision, which in turn creates a culture that permeates the entire organization.

10x thinking means trying to do things ten times faster, write ten times more business, and create an insurance experience that is ten times better.

All successful companies start with a dynamic vision, which in turn creates a culture that permeates the entire organization. Joyn’s North Star is a concept we call 10x thinking, and our aim is always to do things ten times better than our competitors across the board.

We see the opportunity to create a company, its processes and technology from scratch as presenting an opportunity to push our thinking across the value chain. And that’s what we’ve done. In an industry that has been slow to change, we started with a blank page, approaching the needs of agents, brokers and insureds in a holistic way to solve for challenges and overcome obstacles that have long lingered as pain points.

For example, the submission process presented a prime opportunity to address longstanding pain points by creating transparency, streamlining processes, and enhancing ease of doing business. To do this, we partnered with a third party vendor to develop an intake engine that digitizes documents and external data, centrally capturing every single piece of data and reducing manual input that is not only time consuming but also prone to errors. This solves another pain point as it allows us to respond to every submission within 48 hours to indicate if a submission is in progress or declined. And by using technology, our partners have visibility every step along the way.

Our 10x approach means we’ve also tackled frustrations with delivery of policies. Customers want contract certainty, with policies delivered ahead of the effective date. And they want the policies delivered accurately, which means fewer corrections, less errors and omissions exposure, and fewer costs associated with the review process. With Joyn, we guarantee accurate policies at bind, reducing time, money, and frustration.

10x thinking means trying to do things ten times faster, write ten times more business, and create an insurance experience that is ten times better. With Joyn, agents, brokers, and insureds can rest assured that they have a partner working ten times harder to provide a better product and a more satisfying experience.

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