Spotlight Series - Dawn

Building trust and the importance of responding to submissions quickly

Dawn Argue is a Senior Underwriter at Joyn with an expertise in West Coast Risks. Having come to Joyn in December, we checked in with Dawn on her experience so far and how Joyn is different from the various other places she’s worked in the insurance industry.

When I have trust built with my colleagues, it empowers me to project trust to my clients and agents. We’re so focused on transparency as a company and it’s so deeply embedded in our culture that I can be totally transparent with the brokers that I work with. Transparency can be such an important tool to build trust.

How is Joyn different from other places you’ve worked?

Well, after being at Joyn for a just a few months now, the biggest thing that keeps me here is the culture in the company. I know it sounds trite to say that, but the culture is the real deal. It makes me giddy when I wake up every morning and I’m not sure I’ve ever enjoyed going to work at a job as much as I do here. I feel like I can trust all of my colleagues because we are all focused on the big picture goals; we all see the potential to transform this industry not just because it’s the mission that Joyn’s leadership laid out, but because we see it happening every day.

How does that impact your job day to day?

When I have trust built with my colleagues, it empowers me to project trust to my clients and agents. We’re so focused on transparency as a company and it’s so deeply embedded in our culture that I can be totally transparent with the brokers that I work with. I have found, not just here but everywhere, transparency can be such an important tool to build trust. For example, even when I can’t write a piece of business, I can share the data that we’ve found with the customer. And if I can’t solve a problem, I always send the customer to somebody that I know deep down inside can help. Just those simple acts go so far toward building trust in this industry by providing a personal touch, and as a result, agents trust us because what we do is so different than what’s out there.

How do you apply Joyn’s concept of 10x thinking—the idea that as a company, Joyn wants to do things 10 times faster, better, and more efficient than legacy carriers—to your work?

The way that I apply that is by being hyper-dedicated to responding quickly. When I get an email notification that a submission has come in, I review it right away so that hopefully I’ve already responded before they get the acknowledgement letter saying someone is working on it. That way I can introduce myself as the underwriter attached to the state they’re residing in, let them know I’ve already reviewed it, highlight anything that’s missing, and tell them that as soon as they get me the additional information I’ll get it rated and be in further contact. I want them to know my name all the time. Once they have that experience and they see what we can do for them, I know that they will keep coming back.

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